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RETURN & EXCHANGE
POLICY

Quite Cute Glam company strives for your full satisfaction. We will accept returns for specific purchases on the Quite Cute Glam’s online store within 7 days from the package received date for Unworn, Undamaged, Unwashed, No scents or odors, No rips or tears, No other signs of being worn/used/opened.

  • All tags must be attached and all original packaging must be included.

  • Unworn, Undamaged, Unwashed, No scents or odors, No rips or tears, No other signs of being worn/used/opened.

  • All tags must be attached and all original packaging must be included.

 

*Refunds for online purchases, will be permitted for defective merchandise 14 days from the package received date.*

Any exchange request for defective merchandise after 14 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.

The product must be exchanged for something of equal to greater value.

According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and Federal Law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

You must send the product back to us in order to process the exchange.

In order to process an exchange, the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. If a refund is processed due to customer mistake all money will be refunded minus the shipping fee to the customer.

Returns and Refunds for In Store purchases may differ, please refer to your receipt or store for policy

Product Availability

If your product is out of stock or unavailable we will contact you the same day to see if you would like to purchase a similar product. If not we will fully refund your money immediately.

Exchange or Replacement

If you receive a product that is defective you may contact us within 7 calendar days from the date of purchases so that we may address the issue promptly. You must return the hair to us and at that time we will determine if the hair is indeed defective. If so we will exchange the hair or refund your money. Notice no hair will be exchanged or refunded if it is damaged by chemicals or the use of bad products. Hair must be unused and in its original packaging.

 

Privacy

We don’t allow or permit any entities to contact or retrieve your personal information from our site visitors or customers. Quite Cute Glam will only use your personal information strictly for the purpose of executing your order. We do not share information with outsiders. If you have any questions feel free to contact us

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